Refund Policy

Returns, Refunds, Exchange and Cancellations Policy

Damages and issues

Kindly review your request upon gathering and reach us right away assuming the thing is imperfect, harmed or on the other hand in the event that you get some unacceptable thing/things are absent from your request, so we can assess the issue and help you with a trade or shipment of the unaccounted-for pieces.

Partial Deliveries

In the event of fractional conveyances, for example assuming a few items from your request are missing, kindly reach us on customer support@tendergreenstore.com with the subtleties of the request and the missing product(s), and we will transport something similar to you. No trade, return or discount solicitation will be acknowledged because of fragmented orders. Provided that Tender Green Store can't satisfy the fragmented/missing item(s), discount relating to the missing things will be given.

Returns and Exchanges

We do not allow return or exchange of any product or service purchased on our website. Only in cases where a damaged product is received, or products other than those ordered are received, we will allow a 72-hour return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags (if any), and in its original packaging intact. You will also need the receipt or proof of purchase, and the request must be raised within 48 hours of receiving the delivery.

To start a return, you can contact us at customersupport@tendergreenstore.com. If your return is accepted, our logistics partner will pick up the product from your shipping address. Items sent back to us without first requesting a return will not be accepted

The email should contain –

  1. Reasons for return
  2. Copy of invoice
  3. Picture of the product received

Product Category Specific Policies

Live Plants

If it's not too much trouble, note that in the event of live plants, no two items can be something very similar. While we take absolute attention to detail in planning our list, the items sent will shift from the pictures on the site, for example the number, size and state of branches, leaves, blossoms on the plants will differ. Thus, contrasts in the photos on the site and the item gotten in the event of plants, won't be covered under the return, discount and trade strategy.

Customized Products

Customized products, i.e. products made to order, cannot be returned.

Please get in touch with us on customer support@tendergreenstore.com if you have questions or concerns about your specific item.

Delayed Deliveries

To ensure best shopping experience for our customers, we deliver all our orders within a week. However, sometimes due to unavoidable situations, the deliveries may be delayed. We will contact you in such cases to inform you of the same. No cancellation / exchange requests will be accepted due to this, unless the products were from the “Gifting Category”.

Note that Tender Green Store will not accept cancellation / exchange requests in case the delivery is delayed due to circumstances not controlled by Tender Green Store- restrictions due to COVID-19, weather conditions, etc.

Customer Unavailability

In case you are unavailable at the time of delivery attempt, the delivery executive will contact you to confirm how can the goods be safely delivered. Delivery reattempts can only be made once, and only in exceptional scenarios. Even if the goods remain undelivered after 2 attempts, we will submit the same to the Seller. Further delivery attempts will be chargeable, additionally.

Refunds

Refund requests will be accepted only in certain cases -

  1. If the payment was deducted twice for the same order / you placed a duplicate order and requested cancellation on the same day
  2. If we are unable to fulfil your order
  3. If we are unable to fulfil an exchange for an eligible product
  4. When we have accepted your return request

We will notify you once we’ve received your request (in case of returns- post inspection of goods received), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on the payment method used to make the payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Third Party Terms

We, at Tender Green Store, are not responsible for any refunds/returns related to third party sellers / vendors. Tender Green Store will only act as a platform between the third-party sellers and the customers and by no means gives guarantees / warranties on behalf of the third-party sellers. In case of loss of communication with the third-party sellers, we shall not be held responsible for fulfilment of the contracts between the customers and the respective sellers.

Disputes

In case of any disputes, arising from misinterpretation of the policy, or otherwise, the decision taken by Tender Green Store shall be considered binding.